Incubator Experts Rate Card

Below find the rates we charge for repairs and services. Repairs are guaranteed for six months.  Emergency support and after hours support is also via WhatsApp 063 781 881 where possible. Contact us on 063 781 8871 with a description of the support required or  request for emergency support. 

Item Description Rate

Call-out/Delivery

This is the rate we charge you  to come out to your premises to service or repair your equipment. This could be for work or repairs to be done, for a delivery of equipment or to pickup equipment that needs repair or servicing.

R600

Oniste Labour (Client)

This is the labour rate we charge for onsite work.

R300 first hour, thereafter we charge

in half hour increments @ R150

Offsite Labour (IncubatorExperts)

This is the labour rate we charge for work or repairs  that is undertaken in our offices / workshop to service or repair equipment.

R250 first hour, thereafter we charge

in half hour increments @ R125

Remote Support

Remote support is available via WhatsApp or telephone. This is often quicker and cheaper because you save on the call out fee. In some scenarios remote support is not possible or not the best option and we will advise you at the time that it is better if we come on site or the equipment is brought to us.

R250 for first hour, thereafter we charge

in half hour increments @ R125

Please note that all work outside our normal business hours are charged as overtime which constitutes double the rates above.

Normal business hours are Monday to Friday : 9h00 - 16h30 and Saturday 9h00 - 12h00, excluding public holidays.

Travel rates are as below.

Area Description Rate

Gauteng

This is the cost to travel to a customer site inside Gauteng for work or delivery.

R600

Other

This is the cost to travel to a customer site outside Gauteng for work or delivery. Accommodation charges may apply as well

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