Warranty terms and conditions

Equipment is supplied with a warranty of 6 months from date of purchase.

Excluded from the warranty are transport and labour costs to repair any failures in the equipment, reasonable wear and tear and abusive use of equipment (dirty, water damaged, transport damages, lightening strikes or power surges ). We recommend customers install surge protection plugs on all equipment.

Warranty claims should be logged on our helpdesk system at https://helpdesk.melochicks.co.za/open.php  . Select the Incubator or Hatcher Support help topic and complete the form with the relevant information and submit .